Career Opportunity: Senior Technology Transformation Manager
2 weeks ago
We are seeking an experienced Technology Transformation Manager to lead the modernization of our Contact Centre technologies. This exciting project involves upgrading our current Contact Centre infrastructure with cutting-edge technology.
Main Responsibilities:- Develop and implement transformation plans to ensure seamless technology upgrades.
- Conduct thorough impact assessments to understand user requirements and develop targeted solutions.
- Create effective communication materials to promote new technologies and their usage.
- Design and deliver end-user training for Contact Centre technology.
- Oversee implementation, change management, user awareness, and training activities.
- Demonstrated experience in technology transformation and analysis.
- Background in Contact Centres and telephony technology.
- Able to work in fast-paced environments and adapt to Agile methodologies.
- Familiarity with highly regulated product/service environments.
- Experience in creating, reviewing, and modifying training processes and content.
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Senior Technology Transformation Lead
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Transformative Technology Leader
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Melbourne, Victoria, Australia Banyule City Council Full time**Shape the organisation's digital future, ensuring we remain agile, responsive, and prepared to meet the evolving needs of the community**As the Manager of Business Transformation and Technology, you will lead a dynamic team dedicated to driving innovation, optimising processes, and enabling technology-driven success.Business Transformation and Technology...
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Melbourne, Victoria, Australia Deloitte Services Pty Ltd Full time $104,000 - $130,878 per yearJob Requisition ID: 39177 Salary packaging – to suit your personal and financial circumstancesGlobal opportunities – for the travel bugs out there Flexible work arrangements – work in a way that suits you best Our Technology Strategy & Transformation (TS&T) team, is at the forefront of technology and innovation to help our clients imagine their...
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Melbourne, Victoria, Australia Deloitte Full timeJob Requisition ID: 39177Salary packaging – to suit your personal and financial circumstancesGlobal opportunities – for the travel bugs out thereFlexible work arrangements – work in a way that suits you best Our Technology Strategy & Transformation (TS&T) team, is at the forefront of technology and innovation to help our clients imagine their business,...
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Melbourne, Victoria, Australia Deloitte Full time $90,000 - $120,000 per yearCompany description: Deloitte Services Pty LtdJob description: Salary packaging - to suit your personal and financial circumstancesGlobal opportunities - for the travel bugs out thereFlexible work arrangements - work in a way that suits you bestOur Technology Strategy & Transformation (TS&T) team, is at the forefront of technology and innovation to help...
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Career Transformation Specialist
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Melbourne, Victoria, Australia beBeeTransformation Full time $93,300 - $101,600Transform Your Career with our Customer Services ProgramWe are seeking highly motivated and passionate individuals to join our Customer Services & Delivery program. This comprehensive training and development program is designed to equip you with the skills and knowledge needed to succeed in this field.The program consists of a combination of classroom-based...
