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Concierge Manager

2 months ago

Sydney, New South Wales, Australia AA Appointments Full time

Job Summary

We are seeking an experienced Head Concierge to join our team at AA Appointments, a leading recruitment agency specializing in travel and hospitality. As a Head Concierge, you will be responsible for developing and training a team, while maintaining a healthy work-life balance with a defined Monday to Friday roster.

Key Responsibilities

  • Develop and implement concierge services to meet the needs of our clients and their guests
  • Train and lead a team of concierge staff to ensure exceptional customer service
  • Collaborate with internal stakeholders to ensure seamless delivery of concierge services
  • Monitor and maintain high standards of customer satisfaction and service quality
  • Stay up-to-date with industry trends and best practices to continuously improve concierge services

Requirements

  • Minimum 2 years of experience in a concierge role, preferably in a high-end commercial or residential building or a luxury 5-star hotel
  • Proven leadership skills and ability to motivate and train a team
  • Exceptional customer service skills and ability to work under pressure
  • Impeccable professional presentation and interpersonal skills
  • Ability to work independently and as part of a team

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package
  • A chance to work with a leading recruitment agency in the travel and hospitality industry