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Customer Support Specialist
2 months ago
The Information Access Unit (IAU) is a key part of the Defence Customer Service Network, providing a single point of contact for applicants seeking information from Defence. As a Customer Support Officer, you will work closely with internal and external stakeholders to deliver high-quality services to ADF members, ex-members, families, and representatives.
Key Responsibilities- Provide information, education, and case management for individuals with complex needs
- Work independently with reasonable autonomy and be accountable for achieving deliverables
- Exercise initiative and judgement in interpreting policy and applying practices and procedures
- Collaborate with the team to enhance the customer experience
- Identify opportunities to improve service delivery and implement changes
- Genuine interest in providing a positive and professional customer experience
- Excellent communication skills, both written and verbal
- Confidence to engage with stakeholders at all levels
- Resilience, personal drive, and a focus on enabling others in support of Defence capability
- Ability to adapt to change in a positive and flexible manner
- Performance-related salary progression
- Negotiated flexible work arrangements
- Ongoing training and development
- Competitive leave entitlements
- Wellbeing and diversity networks