Customer Support Specialist
1 month ago
The Information Access Unit (IAU) is a key part of the Defence Customer Service Network, providing a single point of contact for applicants seeking information from Defence. As a Customer Support Officer, you will work closely with internal and external stakeholders to deliver high-quality services to ADF members, ex-members, families, and representatives.
Key Responsibilities- Provide information, education, and case management for individuals with complex needs
- Work independently with reasonable autonomy and be accountable for achieving deliverables
- Exercise initiative and judgement in interpreting policy and applying practices and procedures
- Collaborate with the team to enhance the customer experience
- Identify opportunities to improve service delivery and implement changes
- Genuine interest in providing a positive and professional customer experience
- Excellent communication skills, both written and verbal
- Confidence to engage with stakeholders at all levels
- Resilience, personal drive, and a focus on enabling others in support of Defence capability
- Ability to adapt to change in a positive and flexible manner
- Performance-related salary progression
- Negotiated flexible work arrangements
- Ongoing training and development
- Competitive leave entitlements
- Wellbeing and diversity networks
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Customer Support Specialist
6 days ago
Queanbeyan, New South Wales, Australia Australian Government Department of Defence Full timeAbout the RoleThe Information Access Unit (IAU) is a key part of the Defence Customer Service Network, providing a single point of contact for applicants seeking information from Defence. As a Customer Support Specialist, you will work closely with internal and external stakeholders to deliver services to ADF members, ex-members, families, and...
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Customer Support Specialist
7 days ago
Queanbeyan, New South Wales, Australia Australian Government Department of Defence Full timeAbout the RoleThe Information Access Unit (IAU) is responsible for providing a single point of contact for applicants seeking information from Defence. As a Customer Support Specialist, you will work closely with internal and external stakeholders to deliver services to ADF members, ex-members, families, and representatives. Your key responsibilities will...
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Customer Support Specialist
2 weeks ago
Queanbeyan, Australia Australian Government Department of Defence Full timeAbout the RoleThe Information Access Unit (IAU) is responsible for providing information to Defence applicants. As a Customer Support Specialist, you will work closely with internal and external stakeholders to deliver services to ADF members, ex-members, families, and representatives. You will provide information, education, and case management for those...
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Customer Support Specialist
1 week ago
Queanbeyan, Australia Australian Government Department of Defence Full timeAbout the RoleThe Information Access Unit (IAU) is responsible for providing a single point of contact for applicants seeking information from Defence. As a Customer Support Specialist, you will work closely with internal and external stakeholders to deliver services to ADF members, ex-members, families, and representatives. Your primary focus will be on...
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Customer Support Specialist
1 week ago
Queanbeyan, New South Wales, Australia Australian Government Department of Defence Full timeAbout the RoleThe Information Access Unit (IAU) is a key part of the Defence Customer Service Network, providing a single point of contact for applicants seeking information from Defence. As a Customer Support Specialist, you will work closely with internal and external stakeholders to deliver services to ADF members, ex-members, families, and...
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Customer Support Specialist
3 weeks ago
Queanbeyan, Australia Australian Government Department of Defence Full timeAbout the RoleThe Information Access Unit (IAU) is a key part of the Defence Customer Service Network, providing a single point of contact for applicants seeking information from Defence. As a Customer Support Officer, you will work closely with internal and external stakeholders to deliver high-quality services to ADF members, ex-members, families, and...
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Customer Support Specialist
1 month ago
Queanbeyan, Australia Australian Government Department of Defence Full timeAbout the RoleThe Information Access Unit (IAU) is a key part of the Defence Customer Service Network, providing a single point of contact for applicants seeking information from Defence. As a Customer Support Officer, you will work closely with internal and external stakeholders to deliver high-quality services to ADF members, ex-members, families, and...
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Customer Support Officer
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Aps 5 - Assistant Customer Support Manager
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