Team Leader
2 weeks ago
About This Role
The Team Leader at FCM Travel Solutions will be responsible for leading a team of professionals in delivering exceptional customer experiences.
Key Responsibilities
- Drive team and area business plans, key performance indicators, and key business deliverables
- Ensure the financial health of the business
- Develop strong relationships with internal and external customers
- Identify areas for continuous improvement and implement solutions
- Provide expert solutions to complex customer scenarios
- Ensure all functions deliver a compelling customer experience
- Deliver FCM's marketing and product strategies
Requirements
- Extensive travel industry experience
- Previous leadership experience in a customer-facing role
- Drive and ambition to achieve and exceed goals
- Superior presentation and negotiation skills
- Able to develop and support team members
- High emotional intelligence
- Solid business acumen
What We Offer
- Uncapped incentives
- Hybrid work arrangements
- Free health and wellness consultations
- Free financial planning consultations
- Award-winning employee benefits
- Global career advancement and travel opportunities
- Leadership programs and further education
- Giving bank and volunteer leave
- Employee share scheme
- Travel discounts
FCM Travel Solutions is the business travel partner of choice for large corporations. We are an award-winning global corporate travel management company.
FCM is an equal opportunity employer.
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