Team Leader

2 weeks ago


Canberra, ACT, Australia FCM Full time
Job Title: Team Leader

About This Role

The Team Leader at FCM Travel Solutions will be responsible for leading a team of professionals in delivering exceptional customer experiences.



Key Responsibilities

  • Drive team and area business plans, key performance indicators, and key business deliverables
  • Ensure the financial health of the business
  • Develop strong relationships with internal and external customers
  • Identify areas for continuous improvement and implement solutions
  • Provide expert solutions to complex customer scenarios
  • Ensure all functions deliver a compelling customer experience
  • Deliver FCM's marketing and product strategies


Requirements

  • Extensive travel industry experience
  • Previous leadership experience in a customer-facing role
  • Drive and ambition to achieve and exceed goals
  • Superior presentation and negotiation skills
  • Able to develop and support team members
  • High emotional intelligence
  • Solid business acumen


What We Offer

  • Uncapped incentives
  • Hybrid work arrangements
  • Free health and wellness consultations
  • Free financial planning consultations
  • Award-winning employee benefits
  • Global career advancement and travel opportunities
  • Leadership programs and further education
  • Giving bank and volunteer leave
  • Employee share scheme
  • Travel discounts


FCM Travel Solutions is the business travel partner of choice for large corporations. We are an award-winning global corporate travel management company.



FCM is an equal opportunity employer.
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