Senior Automotive Service Advisor

3 days ago

Warwick Farm, New South Wales, Australia Peter Warren Automotive Holdings Full time

Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups, founded in 1958.

With operations across South West Sydney, North Shore, Regional NSW, Northern NSW, Melbourne, and South East Queensland, the company has a diverse range of vehicle brands under its umbrella. This extensive network enables Peter Warren Automotive to cater to various aspects of vehicle ownership, including sales, service, and repairs.

The company employs over 2400 staff members across NSW, VIC, and QLD, with a focus on career development and growth opportunities for all employees.

About the Role:

Service Advisor Position at Kia Warwick Farm

We are seeking a skilled and customer-focused Service Advisor to join our team at Kia Warwick Farm on a full-time basis.

This role offers an exciting opportunity for an individual who thrives in a fast-paced environment, possesses excellent communication skills, and is passionate about delivering exceptional customer service.

Key Responsibilities:

  • Serve as the primary point of contact for customers, assessing their needs and providing tailored solutions.
  • Liaise effectively with the workshop and parts departments to ensure seamless communication and efficient job management.
  • Provide detailed quotes for repair jobs and ensure customers receive outstanding service throughout the process.
  • Maintain and exceed manufacturers' CSI targets, driving business growth and customer satisfaction.

Requirements for Success:

  • Experience in retail automotive service is highly desirable, with a proven track record of delivering excellent customer outcomes.
  • Exceptional customer service skills, coupled with strong verbal and written communication abilities.
  • A solid understanding of automotive technical knowledge, preferably with experience working with ERA-Power DMS.
  • Punctuality, reliability, and strong organizational skills are essential for success in this role.
  • A team player with a professional attitude, committed to upholding the highest standards of customer service.
  • A valid driver's license and right to work in Australia, with residency entitlements.
  • Attention to detail and a commitment to continuous learning and improvement.

What We Offer:

  • An Employee Assistance Program (EAP) to support staff well-being.
  • A comprehensive Training Pathway and Growth Opportunities program to enhance skills and advance careers.
  • A supportive environment with ongoing feedback and guidance to help individuals succeed.
  • Discounted Bupa Private Health Insurance to promote overall wellness.
  • Exclusive discounts through our Samsung Partnership Program.
  • Discounted Gym memberships to encourage physical fitness and mental well-being.

We invite motivated and customer-centric individuals to apply for this exciting opportunity to join our team at Kia Warwick Farm.

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