Service Coordinator
2 weeks ago
About the Role:
The Service Coordinator will play a key role in supporting the Service Manager and customers to deliver exceptional customer experiences.
Key Responsibilities:
- Triage and manage inbound service and support requests from customers.
- Provide timely and effective responses to customer inquiries and concerns.
- Coordinate the allocation of new installation and field-service work to technicians and subcontractors.
- Assist the Service Manager in monitoring work in progress and ensuring timely completion.
- Plan and liaise with customers to schedule installations and services.
- Administer completed worksheets and invoices.
- Ensure technicians have necessary documentation and information prior to site visits.
- Monitor inventory and stock levels of technicians and subcontractors.
- Manage information within the CRM system.
- Process invoices and sales administration.
About You:
- HSC or trade certifications preferred.
- At least 1-2 years of customer service experience.
- Experience with NetSuite is highly regarded.
- Strong knowledge of Microsoft Office Suite.
- Excellent attention to detail and time management skills.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for growth and development.
- A collaborative and supportive work environment.
For more information, please contact Rachael Marsic on 0414 285 295 for a confidential discussion or submit your CV, highlighting your achievements and suitability for the position.
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