Service Coordinator

3 weeks ago


Ryde, Australia Oryx People Automotive Full time

About the role:

The Service Coordinator will support the Service Manager and customers to provide the best possible customer experience.

Key responsibilities include:

  • Triage of inbound service and support requests from customers.
  • Answering incoming phone calls and queries from customers and technicians.
  • Allocation of new installation and field-service work to technicians and subcontractors.
  • Assisting the Service Manager in coordinating jobs and work in progress.
  • Planning and liaising with customers for installation and service.
  • Service administration of completed worksheets and invoicing.
  • Ensuring technicians are prepared with relevant documentation and information prior to arrival on site.
  • Assisting the Service Manager in monitoring inventory and stock levels of technicians and subcontractors.
  • Creation and maintenance of information within the CRM system.
  • Invoicing and sales administration.

About you:

  • HSC or trade certifications preferred.
  • At least 1-2 years customer service experience.
  • Experience with NetSuite highly regarded.
  • A sound knowledge in the Microsoft Office Suite.
  • High attention to detail and excellent time management skills.

Benefits:

  • Competitive salary and benefits package including EAP and wellness program.
  • Opportunity for growth and development.
  • A collaborative and supportive work environment.

For further details, please contact Rachael Marsic for a confidential discussion or submit your CV, clearly highlighting your achievements and suitability for the position.


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