Outstanding Customer Service Leader Wanted

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $80,000 - $100,000
Leadership Position Available

We are seeking an experienced leader to join our team as a Customer Service Manager. This is a fantastic opportunity for someone who wants to develop their skills and contribute to the success of our business.

About the Role

The successful candidate will be responsible for managing a team of customer service staff, providing ongoing coaching and mentoring through regular feedback, and ensuring that customers receive the best possible solution.

Main Responsibilities:

  • Provide exceptional customer service and resolve issues efficiently
  • Manage a diverse range of customers and de-escalate conflict situations
  • Lead by example and motivate staff to exceed their KPIs
  • Work closely with sales and claims teams to collect and manage sales data
  • Develop and implement processes to improve customer satisfaction and staff productivity

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