Technical Support Specialist

13 hours ago

Australia beBeeSupport Full time $30 - $34

Job Title: Help Desk Professional

About the Role:

We are seeking a highly skilled and customer-focused technical support specialist to provide end-user assistance across a wide range of devices. As a key member of our team, you will be responsible for delivering exceptional service and support to ensure seamless technology experiences for our clients.

Key Responsibilities:

  • Offer technical support to end-users across various devices including laptops, desktops, printers, phones, and mobile solutions.
  • Log and categorize incidents and requests, ensuring accurate documentation and escalation when necessary.
  • Collaborate with the Service Delivery team in building a knowledge base for stakeholders to self-serve.
  • Take ownership of incidents from beginning to resolution, ensuring satisfactory outcomes for customers.
  • Stay updated on industry trends and best practices in technology and customer support.
  • Build and maintain strong relationships with external partners to optimize service delivery and vendor value.

Required Skills and Qualifications:

  • At least 1 year of experience in Service Desk or customer support roles.
  • Hands-on experience with end-user computing devices such as laptops, desktops, tablets, and mobile devices.
  • Intermediate knowledge of Microsoft Operating Systems and platforms (Windows 10/11, Office 365, MS Teams, Active Directory, Exchange, SharePoint).
  • Familiarity with Meeting Room Technologies.
  • Understanding of the ITIL framework and experience working in an ITIL-based environment.
  • Superior customer service skills with a proactive and positive mindset.
  • Excellent problem-solving abilities and strong attention to detail.
  • Ability to manage tasks and prioritize in a fast-paced environment.
  • Strong written and verbal communication skills, with the ability to collaborate effectively in a distributed team.
  • Self-motivated with the ability to work independently and without direct supervision.

Desirable Skills:

  • Knowledge of the Mitel telephony platform.
  • Experience with Microsoft SCCM and PowerShell.
  • ITIL Certification and experience with asset management.
  • Tertiary qualifications in Information Systems or related fields.

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