Senior Claims Consultant

2 weeks ago

Sydney, New South Wales, Australia beBeeClaims Full time $120,000 - $140,000
Job Description:

Key Responsibilities:

  • Deliver market-leading claims management services that strengthen client relationships and enhance industry practice.
  • Balancing technical claims expertise with a client-focused mindset, require proactive engagement with clients and internal stakeholders.
  • Oversee client portfolios across all lines of business, ensuring decisions align with treaty terms, policy guidelines, and regulatory requirements.

Role Responsibilities:

  1. Strengthen Client Partnerships: Build deeper client relationships through tailored engagement plans, embedding consistent best-practice claims management.
  2. Proactively Manage Claims: Analyse client portfolios to ensure decisions align with treaty terms, policy guidelines, and regulatory requirements.
  3. Turn Insights into Impact: Use claims data and expertise to identify trends, support new business opportunities, and guide product development.
  4. Share Knowledge and Expertise: Deliver services such as training, audits, complex case consulting, and process improvements to strengthen client capabilities.
  5. Stay Ahead of Risk: Identify emerging risks and opportunities by analysing claims and market data.
  6. Apply Technical Excellence: Ensure all assessments and claim adjudications are rigorous, consistent, and compliant with regulatory frameworks and legislative requirements.
  7. Deliver Client-Focused Solutions: Develop and provide services aligned to client strategies and the company's claims vision, ensuring measurable impact.

About the Team:

The team is responsible for delivering market-leading claims management services that strengthen client relationships and enhance industry practice.

Required Skills and Qualifications:

  • Significant technical expertise in life insurance claims, ideally across all retail and group insurance products in the Australian market.
  • Minimum 5 years' insurance/reinsurance claims assessment experience, with peer or industry recognition advantageous.
  • Strong knowledge of the Australian insurance landscape, products, and regulatory environment.
  • Proven success in managing stakeholder relationships, influencing best-practice outcomes, and delivering client-facing services.
  • Experience in dispute resolution processes and rehabilitation/return-to-work in disability claims.

Personal Qualities:

  • Purpose-Driven: Passionate about advancing the industry and delivering meaningful outcomes for clients and end customers.
  • Strong Technical Skillset: Deep knowledge of claims assessment, with the ability to apply expertise across complex cases.
  • Collaborative Mindset: Skilled at building inclusive relationships and driving cross-functional teamwork internally and with client claims teams.
  • Influential Communicator: Excellent negotiation, influencing, and presentation skills, with the ability to deliver clear, impactful messages.

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