Senior Claims Consultant

Join to apply for the Senior Claims Consultant role at TAL Australia5 days ago Be among the first 25 applicantsJoin to apply for the Senior Claims Consultant role at TAL AustraliaGet AI-powered advice on this job and more exclusive features.A challenging role where you'll make a difference to people's livesCollaborative colleagues and a supportive leadershipSydney CBD office with on-site fitness centerA leading life insurer with a proud historyCompany DescriptionA challenging role where you'll make a difference to people's livesCollaborative colleagues and a supportive leadershipSydney CBD office with on-site fitness centerA leading life insurer with a proud historyWelcome to TAL.
As a leading life insurer, we've been protecting Australians for over 150 years.
Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.Together with our Partners, we're helping millions of Australians live a life filled with choices, options, and freedoms.
See the direct impact you make delivering support and financial security with care and expertise.
Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.Work with passionate, bright and capable colleagues.
Feel inspired by supportive leaders.
Collaborate with heart, where flexibility, wellbeing and inclusivity is valued.
Together, we're reimagining insurance.So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.Job DescriptionAs a Senior Claims Consultant, you'll play a critical role in our Retail Income Protection Claims team, guiding customers through life insurance claims with care, expertise, and efficiency.
You will be responsible for the proactive management of a portfolio of Retail Income Protection Claims in accordance with TAL's claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.In This Role You WillManage a portfolio of complex Retail Income Protection claims, balancing customer needs with policy and business requirements.Communicate effectively with customers, advisers, and treating practitioners via phone and written correspondence.Interpret policy terms, underwriting decisions, and non-disclosure matters to determine claim eligibility.Analyse complex financial and medical information to make sound, evidence-based claims decisions.Develop and monitor Return to Work (RTW) plans in collaboration with customers and healthcare providers.Lead case conferences and employ strategies to gather critical information on customer conditions and work capacity.Collaborate with internal and external stakeholders, including underwriters, rehab consultants, legal and medical officers, and reinsurers.Mentor junior staff and contribute to technical leadership across the claims team.QualificationsAt least 4-6 years' experience in Claims across Retail Income Protection InsuranceAbility to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high quality customer service.Comfortable navigating claims systems (Fineos, Genesis, OneNote, and Excel)Diploma or Cert IV in Life Insurance, or equivalent (desirable).
Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable).
Demonstrated analytical and problem-solving skills and attention to detail.Advanced time management and prioritisation skills.Additional InformationTAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce.
We're proud to be:An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality IndexDiversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of ChangeReconciliation Advocates – Read our Innovate Reconciliation Action Plan.We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.Need adjustments during the recruitment process?
Let our team know by getting in touch with us here.
—we're here to support you.You'realwaysaccountable for your actions.
You never give up.
You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.
Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.
Risk management is everyone's responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal.
This is important to ensure that your application is recorded accurately.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionGeneral BusinessIndustriesInsuranceReferrals increase your chances of interviewing at TAL Australia by 2xGet notified about new Senior Claims Consultant jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSt Leonards, New South Wales, Australia 3 weeks agoClaims Manager, Executive & Professional LinesSenior Claims Consultant - Specialty ClaimsSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSt Leonards, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 5 days agoNorth Sydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 month agoRedfern, New South Wales, Australia 15 hours agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSenior Claims Advisor – Property and Casualty LinesSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 month agoSydney Olympic Park, New South Wales, Australia 3 days agoService & Claims Consultant, Fixed-Term ContractParramatta, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoMillers Point, New South Wales, Australia 1 week agoParramatta, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 weeks agoSydney Olympic Park, New South Wales, Australia 1 day agoInception, Triage & Rapid Claims ConsultantSydney, New South Wales, Australia 4 days agoMillers Point, New South Wales, Australia 2 hours agoWe're unlocking community knowledge in a new way.
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