Senior Customer Service Representative

3 days ago


Central Coast Council, Australia beBeeCustomerService Full time

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our organization, creating a welcoming environment and delivering exceptional service to residents, families, and visitors.

Job Description

The Customer Service Representative will be responsible for:

  • Creating a warm and inviting atmosphere for residents, employees, guests, and visitors
  • Providing personalized support and assistance to residents and their families
  • Scheduling and conducting tours for prospective residents and their family members
  • Welcoming new residents and helping them settle into their rooms
  • Serving as a liaison between residents, families, and other staff members
Required Skills and Qualifications

To be successful in this role, you will need:

  • A passion for providing high-quality customer service
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Confidence in a front-of-house role
  • A friendly and approachable demeanor
Benefits

We offer a competitive compensation package, including:

  • Competitive hourly pay rate
  • Fitness Passport gym benefit
  • Paid parental leave
  • Long-service leave after 5 years
About Us

We are a not-for-profit organization dedicated to promoting the dignity, life, and spirituality of older people through connected and inclusive communities. We value meaningful relationships with residents, clients, and their families and strive to create a welcoming environment for all.



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