Client Focused Operations Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeDelivery Full time $150,000 - $165,000
Service Delivery Role Overview

This role is a pivotal part of the Customer Success team, responsible for managing service delivery across a portfolio of clients. The successful candidate will be commercially savvy and proactive in driving outcomes, building trust, and growing their career.

The Service Delivery Manager leads daily service delivery for assigned clients, ensuring smooth operations and satisfaction. Key responsibilities include managing work orders, project coordination, PartnerPlus contracts, facilitating regular client meetings, and maintaining effective communication strategies.

This role requires a confident communicator, natural collaborator, and service-focused professional who thrives in fast-paced, client-facing environments. A strong grasp of SLAs, KPIs, and service metrics in a commercial setting is essential.

Our people are at the heart of everything we do, and we invest in your growth, wellbeing, and success through a comprehensive offering that supports your career and life. Join us and be part of a team that's transforming businesses through service excellence, innovation, and strong partnerships.

Key Responsibilities
  • Lead daily service delivery for assigned clients
  • Manage work orders, project coordination, and PartnerPlus contracts
  • Facilitate regular client meetings and maintain effective communication strategies
  • Oversee incident management, SLA compliance, and reporting activities
  • Collaborate with internal teams to ensure optimal resource utilisation and delivery outcomes

What You'll Bring

  • Demonstrated experience in managing professional services delivery across multiple clients
  • Strong grasp of SLAs, KPIs, and service metrics in a commercial setting
  • Skilled in stakeholder engagement, issue resolution, and continuous improvement

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