Operations/Client Manager

4 weeks ago

Melbourne, Victoria, Australia MediTrust Full time
Overview

We're a medical software company delivering innovative solutions that make life easier for professional practices. Our team is collaborative, forward-thinking, and focused on creating great experiences for both clients, their staff and their patients.

Role: We're looking for an Operations/Client Manager who thrives in a varied role that blends operational oversight, client support, and project delivery. You'll be central to the smooth running of business processes, managing client-facing initiatives, and overseeing events alongside the team.

Responsibilities
  • Manage daily business processes
  • Oversee client contracts and follow-up actions
  • Gather requirements for new client installations, review data, and chase corrections
  • Manage and complete data entry for client onboarding and setups with the team, ensuring accuracy
  • Check and authenticate new client platforms are completed correctly and ready for client handover
  • Coordinate client onboarding and Go Live with senior trainer and plan/manage client success support post onboard
  • Provide low-level client troubleshooting solutions and manage day-to-day support with the team
  • Log tasks with our developers and see tasks through to completion alongside the team
  • Merchandise management and distribution
  • Lead and make decisions for conferences and product days alongside the team
  • Run product and training webinars for clients
  • Manage "Too Hard" tasks with initiative
Ideal candidate / Qualifications
  • Experience in operations, client or account management (software/SaaS highly regarded)
  • Excellent organisational skills and high attention to detail
  • Confidence in juggling a wide variety of tasks and priorities
  • Tech-savvy, proactive, and solutions-focused
  • Ability and experience running product and training webinars
  • Brilliant verbal and written communication, and great interpersonal skills
  • Genuine desire to assist clients achieve positive user experiences with software
  • A love for working as part of a team and prioritising team culture
  • Natural ability to listen to clients, empathise and understand their concerns
  • Take pride in your work and thrive when doing your job well
What's on offer?
  • Hybrid working arrangements and a collaborative team culture
  • A diverse role with an amazing team with like minded work ethics
  • Opportunities to lead projects and drive operational improvements
  • Competitive salary and long-term career opportunity

This is a chance to take on a dynamic role where your work will truly matter — both to our team and our clients. Apply today and be part of our journey

#OperationsManager #ClientSuccess #SoftwareJobs #WeAreHiring


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