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Home Care Scheduler

2 months ago


Perth, Western Australia Amana Living Full time
About the Role

We are seeking a highly organized and detail-oriented Home Care Scheduler to join our team at Amana Living. As a Home Care Scheduler, you will be responsible for delivering efficient and effective scheduling of client services to our Community Support Workers, while providing exceptional customer service.

Key Responsibilities
  • Schedule Client Services: Efficiently schedule Home Care staff to provide continuity in client services that meet each client's needs, as per their specific care plan and service request.
  • Maximize Staff Utilization: Schedule services to maximize utilization of staff in line with their availability, location, and training competencies.
  • Staff Leave and Events: Schedule staff leave and events and reschedule any affected services in a timely manner.
  • Client Communication: Ensure all staff and client communication is recorded in the Aged Care Management System.
  • Team Collaboration: Attend and actively participate in Scheduling Team training sessions and meetings.
  • Service Coverage: Engage with external agencies to request service coverage where required in line with Amana Living Scheduling guidelines.
  • Customer Service: Answer calls through the Home Care and Clinical Enquiry lines and provide assistance as required with focus on exceptional customer service.
  • Continuous Improvement: Identify and discuss areas for continuous improvement in both your own and the wider teamwork practices, processes, and procedures.
About You

The successful applicant will demonstrate advanced-level administrative skills and an unwavering commitment to superior customer service delivery. Ideally, you would have more than 1 year of experience as a scheduler. Experience with client management systems such as Comcare and/or E-case are desirable.

  • Excellent Organizational Skills: Excellent organizational and time management skills.
  • COVID-19 Vaccination: Evidence of COVID-19 and Current 2024 Flu vaccinations per Amana Living policies.
  • Police Clearance: Ability to obtain a National Police Clearance (within 6-months validity).
  • Pre-Employment Checks: Successful completion of pre-employment form and reference checks.
  • Induction Training: Willingness to attend a paid 6-day induction at our Rivervale Training Institute.