Night Operations Specialist

Job Description:

We are seeking an exceptional Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the smooth operation of our hotel's overnight activities.

You will oversee all reception, reservations, telephone services, guest check-in and check-out, rooming, and cashiering functions. Additionally, you will perform daily hotel auditing and balancing of guest house accounts in partnership with the Night Manager or Assistant Managers.

Your Key Responsibilities:

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• Support the Night Manager in overseeing all hotel operations overnight.">
• Ensure guests receive prompt, professional service, personal recognition, and a seamless Front & Back of House experience throughout their stay.">
• Support and ensure Front Office staff provides guests with prompt service, professional attention, and personal recognition.">
• Be the first responder - know how to respond to emergency situations promptly and calmly.">
• Ensure all credit and financial transactions are handled in a secure manner. Maintain cashiers float, ensuring accurate daily report of all money received, performs the audit balances, and prepares all works for audit in an orderly fashion.">
• Oversee night audit function and preparation of daily financial reports. Work closely with our finance team to ensure the auditing and reporting process has a high level of detail overnight.">
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.">
• Demonstrate our One Step Ahead Service Behaviours: Create confidence, Encourage success, and Make it happen; and is aligned to True Hospitality service skills expectations.">
• Champion IHG Rewards Club and ensure team are 100% compliant in their training and delivery of standards.">

Requirements:

To succeed in this role, you will need:

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• A valid Responsible Service of Alcohol competency card.">
• A passionate team player, able to work in a fast-paced environment and prioritize workloads.">
• Qualifications in Hotel Management and/or Business Administration related field preferred.">
• Computer savvy and particularly versed in Microsoft Excel with strong financial acumen/understanding of basic accounting principles.">
• Minimum 6-12 months experience in a Guest Services/Front Office related position, preferably within a hotel/hospitality environment.">
• Excellent communication skills, bilingual or multilingual language skills are advantageous.">

What We Offer:

We offer a competitive salary that rewards all your hard work, a wide range of benefits designed to help you live your best work life, including laundry for business attire, impressive room discounts, competitive products & services discounts program, and some of the best training in the business.

About Us:

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. We believe in giving our people everything they need to succeed and provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We Value Diversity:

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.