Senior Operations Investigator
2 days ago
V/Line is seeking a highly skilled Senior Operations Investigator to join our Operations Safety, Training and Resilience Division (OSTR). As a key member of our team, you will play a critical role in applying Human Factors methodologies to lead and support safety investigations and risk reduction.
Key Responsibilities- Collaborate with the Operations Group to analyse complex human and organisational risks, ensuring investigations drive organisational learning and align with safety standards.
- Lead the development of tools, processes, and root cause analysis techniques to enhance investigation capabilities and improve safety outcomes across V/Line.
- Streamline and refine the incident reporting process for V/Line Operations.
- Create easily adaptable tools and processes for frontline supervisory staff to achieve better investigation results.
- Establish a systematic approach for post-incident analysis, focusing on identifying root or systemic causes.
- Monitor incident reports and determine the appropriate level of investigation, whether conducted by Operations staff, other V/Line functions, or external resources.
- Build investigation capacity within V/Line Operations by implementing a comprehensive training program for Operations functions.
- Prepare investigation reports for the Executive and Board, alongside monthly safety updates.
- Develop a forward-looking Occurrence Management improvement strategy, including an incident management framework and corrective action coordination.
We are looking for a highly experienced and skilled individual with a proven background in Human Factors and incident investigation methodologies. You will possess strong expertise in various investigation techniques and causation models, as well as the ability to deliver training and coaching to enhance investigation outcomes.
Our ideal candidate will have:
- Extensive experience in railway operational incident investigation.
- Formal qualifications in incident investigation and Occupational Health and Safety.
- Proficiency in conducting safety investigations, preferably within the rail industry, with expertise in post-incident interviews, data collection, and Human Factors analysis.
- In-depth knowledge of Human Factors and incident investigation methodologies.
- Expertise in identifying Human Factors contributors to safety incidents and conducting Human Factors activities/analyses to support safety improvement.
- Understanding of Rail Resource Management tools.
- Certificate IV in Training & Assessment and formal training in causation models.
- Membership with a professional Human Factors institution/association.
- A demonstrated commitment to V/Line's values: responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.
In addition to a competitive salary and benefits package, we offer:
- Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential – We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team – You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
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