Service Delivery Expert

5 days ago


Melbourne, Victoria, Australia Ampstek Full time

Ampstek is seeking a highly skilled Service Delivery Expert to manage our Oracle Cloud Customer Service (CCS) environments. The ideal candidate will oversee incident management processes, ensuring swift resolution of critical issues and minimizing impact to services.

Key Responsibilities:

  • Lead the incident management process within Oracle Cloud CCS, ensuring that incidents are resolved in a timely and efficient manner.
  • Coordinate all activities required to investigate, diagnose, and resolve incidents impacting Oracle CCS applications and services.
  • Act as the primary point of contact for critical incidents, ensuring effective communication with internal teams, customers, and stakeholders.

**Required Skills and Qualifications:**

  • Minimum 8-10 years of experience in incident management, with a strong focus on Oracle Cloud Customer Service (CCS) or Oracle Cloud Infrastructure (OCI).
  • Solid understanding of Oracle applications, including Cloud-based support environments.

**Benefits:**

Ampstek offers a dynamic work environment and opportunities for growth and development. Our team is passionate about delivering exceptional service and solutions to our customers.



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