Customer Service Coordinator

3 weeks ago

Mornington, Australia Randstad Full time

Job Summary:

The Customer Request Administrator is a key role within our team at Randstad, responsible for managing city maintenance requests and ensuring timely resolution and high customer satisfaction.

Key Responsibilities:

  • Process incoming road maintenance requests via various channels, assigning them to the appropriate department or personnel.
  • Act as a liaison for public inquiries, providing status updates and closing the feedback loop to ensure customer satisfaction.
  • Maintain accurate records of all service requests, ensuring data integrity in tracking and reporting systems.
  • Collaborate with internal teams, contractors, and other stakeholders to resolve requests promptly and improve response times.

Requirements:

  • At least 2-3 years of experience in a customer service or administrative role, preferably within public infrastructure or road maintenance.
  • Strong organizational skills, with a keen attention to detail.
  • Proficiency in customer relationship management (CRM) software.
  • Excellent communication skills for interacting with both customers and internal teams.
  • Ability to handle multiple tasks efficiently in a fast-paced environment.

Desired Skills:

  • Familiarity with road maintenance processes or public service frameworks.
  • Experience with database management and reporting tools.

Randstad is an equal opportunities employer and welcomes applications from diverse backgrounds.

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