Supply Chain Operations Specialist

2 weeks ago


Newcastle, New South Wales, Australia Avetta Full time

Job Summary

The Supply Chain Operations Specialist will be responsible for developing and maintaining a world-class prequalification system for contractors, suppliers and vendors at Avetta. This role will be the first point of contact for all customers, assisting in prequalification processes and providing exceptional customer support.

Key Responsibilities

  • Provide professional support to all Avetta customers through various communication channels
  • Research, clarify and resolve all customer issues, providing solutions and alternatives for the desired outcome with a focus on customer experience
  • Prioritize and resolve customer needs in a timely manner
  • Verify details on regulatory documents with accuracy
  • Record interactions in Service Cloud (SFDC)
  • Provide necessary follow-up communication, both via phone and email
  • Analyze and report product malfunctions, updating internal databases with relevant information
  • Educate customers about new features and functionalities
  • Gather customer feedback and share with the Product, Sales and Marketing teams

Requirements

  • Experience as a Customer Support Specialist or similar role in the IT industry
  • Excellent communication skills, both written and oral
  • Ability to actively listen and think critically
  • Working knowledge of PC applications and related software
  • Interpersonal skills and problem-solving abilities
  • Attention to detail and accuracy


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