Quality Assurance and Process Excellence Manager

1 day ago

Melbourne, Victoria, Australia beBeeQuality Full time $120,000 - $180,000
Job Overview

A global materials science and digital identification solutions provider offers a role focused on quality and process excellence across Australia and New Zealand.

This position leads the quality agenda, ensuring customers experience high standards, driving integration of the Quality Management System (QMS), and embedding a culture of continuous improvement.

Key Responsibilities:
  • Lead the ANZ Quality Team, setting clear objectives and building future capability.
  • Shape and execute strategies to elevate quality assurance, resolve claims effectively, and streamline business processes.
Systems & Standards:
  • Champion ISO 9001 QMS and FSC standards, ensuring full compliance and retention of external certifications.
  • Establish robust review processes, stakeholder engagement forums, and quality scorecards to track performance trends.
  • Own the customer claims and supplier quality resolution process, ensuring timely, transparent, and effective outcomes.
  • Partner with key customers and suppliers to strengthen relationships, address issues, and co-develop improvement strategies.
Operational Support:
  • Provide expert guidance on quality for warehousing, production, and product issues across the distribution center network.
  • Develop and maintain Standard Operating Procedures (SOPs), training programs, and audit frameworks to embed best practice.
  • Lead initiatives to minimize scrap, rework, and defective inventory.
  • Actively contribute to continuous improvement and Enterprise Lean Sigma (ELS) projects.
  • Drive root-cause analysis and implement corrective and preventive actions to build systemic improvements.
Requirements:
  • Education: Bachelor's degree in Engineering, Science, or related Business discipline (preferred).
  • Experience: Minimum 5 years in quality management, ideally within manufacturing and/or regional supply chains.
  • Technical Expertise: Strong knowledge of ISO 9001 QMS, FSC systems, CTQ performance parameters, and auditing.
  • Business Acumen: Experience with claims and inventory systems, and proven ability to optimize cross-functional processes.
  • Collaboration: Influential stakeholder manager with the ability to engage across boundaries and build trusted partnerships.
  • Attributes: Proactive, resourceful, and accountable, with strong analytical and problem-solving skills.
  • Communication: Excellent written and verbal skills, with the ability to translate technical data into actionable insights.
  • Technology: Competent with spreadsheets, databases, and technical product information systems.

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