Network Infrastructure Specialist
1 week ago
Job Summary: We are seeking a highly skilled Network Support Engineer to join our team at Hannahconsultants. As a key member of our IT department, you will be responsible for overseeing computer information network systems and making decisions on how to upgrade and improve systems.
Key Responsibilities:
- Provide regular updates to stakeholders on support requests and queries, ensuring service request updates and resolution timeframes align with service level agreements.
- Plan and conduct technical tasks associated with implementing and maintaining internal enterprise-shared virtualization infrastructure.
- Configure and maintain the systems that comprise the underlying cloud platform.
- Maintain records of trouble tickets, daily communication, problems, and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Provide onsite technical support for issues raised via the helpdesk.
- Troubleshoot, analyze, and fix issues related to hardware.
- Work with senior members of the support team and product development teams when product issues are identified.
- Perform proactive maintenance of in-scope hardware.
- Troubleshoot wide area networks, servers, and routers, local area networks, and switches.
- Perform preventative maintenance tasks on networks and servers.
- Work on and send out monthly health reports to clients.
Requirements:
- Bachelor's degree in computer science, IT, or a related field.
- 2-3 years' experience in infrastructure support.
- Sound experience in network monitoring, support, and administration experience, preferably from any NOC/Data Center.
- Sound knowledge of ITIL Service Management and Helpdesk Experience in Networking, Support, and troubleshooting.
- Certifications: MCSE, CCNA/CCNP, Virtualization is preferred.
- Candidates with full working rights in Australia will be considered.
- This role requires the candidate to be on-site 5 days a week.
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