Customer Service Representative
1 week ago
We are seeking an experienced Customer Service Officer to join our team at Nillumbik Shire Council. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
Key Responsibilities- Provide prompt, friendly, and knowledgeable responses to customer inquiries and complaints
- Provision of accurate and timely information and advice to customers
- Follow through on commitments made to customers and ensure efficient resolution of issues
- Effective referral of customer needs and liaison with Council staff as necessary
- Perform daily receipting and cashiering duties and assist with account enquiries
- Highly developed oral and written communication skills and excellent interpersonal skills
- Experience working in a multi-skilled, high-volume customer service environment
- Demonstrated team player with strong knowledge of customer service principles and practices
- Ability to manage and deal efficiently with complex customer complaints and enquiries
- Flexibility and adaptability in a dynamic and fast-paced team environment
Nillumbik Shire Council is a dynamic and supportive workplace that values its employees and the community it serves. We offer a range of benefits and opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
We are committed to creating a diverse and inclusive workplace that reflects the community we serve. We welcome applications from candidates from diverse backgrounds and encourage Aboriginal and Torres Strait Islander people to apply.
Please note that this is a fixed-term position for 6 months. We offer a competitive salary package and a range of benefits, including access to health and wellbeing initiatives and learning and development opportunities.
Applications close at 10pm AEDT on Thursday, 3 October 2024. We look forward to receiving your application.
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