Senior User Experience Designer

Job Overview:

As a lead product designer, you will have the opportunity to shape the design vision for future-facing AI-enabled features and inspire a culture of innovation. You will drive impactful outcomes for millions by defining the design direction for Coach, crafting engaging experiences that address user onboarding, activation, engagement, and retention.

About the Role:

• Lead Product Vision: Own and evolve the design direction for Coach, defining clear and measurable goals for user experience and commercial outcomes.
• Drive AI-Driven Discovery: Define, design, and refine user journeys for discovering and interacting with AI-powered coaching features, leveraging modern AI tools to amplify creativity and design craft.
• Use AI as a Creative Catalyst: Amplify product possibilities and outcomes by combining user research, product data, and design intuition.
• Champion Design Excellence: Uphold high standards in design craft and user experience, ensuring seamless interactions across broader product architecture.
• Rapidly Explore and Refine: Prototype and test new concepts while considering edge cases, UX nuance, and interaction quality.
• Project Leadership & Product Strategy: Plan and lead complex initiatives across multiple teams and stakeholders, building clear project plans and adapting approaches to drive meaningful growth and deliver business impact.
• Mentorship & Influence: Provide thought leadership, foster a culture of collaboration and continuous improvement, and proactively mentor other designers to raise the bar for design across the Coach area.
• Collaboration & Culture: Co-create outcomes with product managers, engineers, researchers, marketers, and data scientists, shaping team rituals and best practices to improve both product excellence and organisational culture.

Requirements:

• 6+ years of product design experience, including leadership of growth initiatives in SaaS or enterprise contexts.
• Strong portfolio demonstrating polished UI, robust UX thinking, and clear, measurable impact on user behaviour and commercial outcomes.
• Hands-on experience designing and optimising AI-powered features; fluent with modern AI tools to amplify creativity and design craft.
• Skilled systems thinker who links granular interaction details to overarching product architecture.
• Bold, visionary, and able to rally teams around compelling design narratives - willing to take creative risks and push boundaries.
• Operate with high autonomy in ambiguous spaces, initiating, exploring, and delivering meaningful value without waiting for permission.
• Comfortable combining user research, product data, and design intuition to make smart decisions and unlock new opportunities.
• Detail-oriented with the ability to move quickly, balancing speed and craft from exploration through delivery.
• Thrive in cross-functional environments, driving co-creation and shaping design culture, rituals, and best practices.
• Growth-oriented and reflective: actively seek feedback, encourage improvement, and cultivate development of yourself and peers.

Benefits:

• Competitive compensation package.
• Employee Share Options Program.
• Programs, coaching, and budgets to help you thrive personally and professionally.
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people.
• Monthly Camper Life Allowance.
• Team budgets dedicated to team building activities and connection.
• Intentional quarterly wellbeing pauses.
• Extended year-end breaks.
• Excellent parental leave and in-work support program available from day 1 of joining.
• 5 Social Impact Days a year to make a positive impact on the community outside of work.
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office.
• Medical insurance coverage for you and your family.