Building Inspector
3 days ago
The role of a Building Inspector is to assess and report on damages, discuss and agree upon best repair methods in conjunction with our panel of home repairers and our internal claims team, while ensuring our customer service levels are of the highest standards.
To achieve this, you will be supported with ongoing training, a mobile phone, a fully maintained vehicle, and a tablet/laptop.
As a Building Inspector, you are the face of our claims team, often being the first person on site following a home insurance claim. This provides us with a unique opportunity to assist our customers in their time of need.
Main Responsibilities- Attend clients' properties (physically or virtually) and accurately report on building damage to domestic insured properties, in line with policy coverage.
- Provide accurate Scopes of Works for rectification works to be carried out on insurable events.
- Claims support - review expert reports, provide technical advice, and recommendations on policy coverage to our claims team.
- Submit reports, review SOW's, and documentation in a timely manner (as per set SLA's).
- Determine and advise on the overall best method of repair of the building.
- Adhere to our company values and high customer service expectations.
- Customer satisfaction checks in relation to building repairs.
- Project Coordination and Management on complex/large loss claims.
- Virtual/desktop assessments & triage.
- Compliance with statutory and industry requirements.
- Interstate travel may be required for CAT events.
Key Qualifications:
We are looking for someone with experience in managing quality building work and enhancing customer satisfaction, along with a strong understanding of building methodology, background in producing accurate scopes of works, exceptional time management and organisational skills, reputable communication skills and conflict resolution handling, and experience in managing, coaching, and appraising builders.
About Us:
We value individual differences and believe in fostering an inclusive culture that creates a great place to work for all.
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