Customer Service Operations Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeInsurance Full time $90,000 - $120,000

Are you a skilled operations professional seeking a new challenge in insurance customer service?

Job Overview

This exciting role involves providing expert support to our Client Service broker team, leveraging strong administration and customer service skills to drive business success.

Key Responsibilities
  • Act as a subject matter expert in insurance customer service and broking administration, ensuring seamless delivery of operational tasks.
  • Support the Service Manager with escalated issues, reporting, meetings, and projects, fostering collaboration and communication across teams.
  • Work closely with brokers to assist clients with renewals, insurer queries, and administrative tasks, delivering exceptional client experiences.
  • Build and maintain effective relationships with staff and stakeholders, identifying opportunities for process improvement and driving business growth.
Requirements
  • Strong administration and customer service skills, with experience in coaching and mentoring staff members.
  • Excellent influencing and negotiation skills, including delegation of workflow, to drive results-oriented decision-making.
  • Proficiency in Microsoft Office Suites (Word, Excel, PowerPoint, and Outlook), with ability to think creatively and collaboratively.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing competing demands to achieve business objectives.
Benefits

This role offers a dynamic work environment, flexible working arrangements, and ongoing support and mentoring, providing a solid foundation for career development and growth.

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