
Regional Operations Manager
23 hours ago
Southern Cross Motel Group is a leader in the management of regional motels with properties throughout Queensland, New South Wales and Northern Territory.
Job Overview
We are seeking experienced food and beverage professionals to manage our regional motel sites. As an onsite manager, you will be responsible for ensuring smooth operations, delivering superior customer service and quality outcomes, maximizing profitability, and enhancing the guest experience through effective management strategies and initiatives.
Key Responsibilities
- Lead daily operations across departments including front office, food and beverage, housekeeping, and maintenance, providing effective leadership, guidance, and communication.
- Support and train staff on operational requirements, business objectives, and quality standards.
- Meet performance targets by effectively managing operational performance.
- Identify and pursue sales and marketing opportunities, focusing on continuous business development in Food and Beverage through proactive selling and online engagement.
- Manage the Food & Beverage Operation that is open for Breakfast and Dinner and special events.
- Manage employee performance, coordinate recruitment, induction, training, and development of staff.
- Resolve guest concerns in a timely manner to ensure optimum guest satisfaction.
- Monitor and report financial performance against operational targets to achieve set goals.
- Ensure compliance with laws, regulations, and company guidelines.
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