Housekeeping Operations Manager

2 weeks ago

Brisbane, Queensland, Australia Veriu Group Full time
About Us

We are Veriu Group, a leading Australian-owned hotel operator with over 35 years of experience. Our mission is to become the largest apartment hotel operator in Australia by 2030.

Our company culture is built on the values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset. We empower our employees to be themselves and make decisions that drive growth and success.

Job Description

This role reports directly to the Hotel Manager and is responsible for managing housekeeping operations, including team management, recruitment, training, and rostering.

You will maintain high standards of cleanliness throughout the hotel's guest rooms, common areas, and facilities. Implementing and maintaining 'Veri-Best' housekeeping processes and policies within the team is also a key responsibility.

  • Manage deep cleaning schedules, repair escalation, housekeeping projects, and budgets to metrics/targets.
  • Conduct audits & checks to ensure compliance within housekeeping.
  • Build strong and authentic relationships with your teammates and our guests.
  • Ensure a clear line of communication between housekeeping and other teams within the hotel.
  • Provide support and assistance to the Hotel Manager and be the housekeeping expert.
Responsibilities

No day will be the same, but each day you'll strive to:

  1. Housekeeping team operations management, recruitment and training, rostering & timesheet approvals.
  2. Maintain high standards of cleanliness throughout the hotel's guest rooms, common areas and facilities.
  3. Implement & maintain our 'Veri-Best' housekeeping processes and policies within the team.
  4. Manage deep cleaning schedules, repair escalation, housekeeping projects, and budgets to metrics/targets.
  5. Conduct audits & checks to ensure compliance within housekeeping.
  6. Build strong and authentic relationships with your teammates and our guests.
  7. Ensure a clear line of communication between housekeeping and other teams within the hotel.
  8. Provide support and assistance to the Hotel Manager and be the housekeeping expert.
Requirements

To succeed in this role, you'll need:

  • Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights).
  • First Aid Certificate (or be able to obtain before starting).
  • Demonstrated experience leading a team with kindness in order to achieve outcomes.
  • Demonstrated ability to problem solve, work together with departments, and manage budgets.
  • High standards of attention to detail, cleanliness and communication skills (written & verbal).
Salary & Benefits

The salary range for this role is estimated to be around $60,000 - $80,000 per year, depending on experience. As an employee of Veriu Group, you'll also receive a range of benefits, including:

  • National career growth opportunities.
  • Accelerated development in a variety of hotel management or corporate areas.
  • Comprehensive onboarding & ongoing support.
  • The chance to join our Fast-Track Hotel Management Development program.
  • Genuine flexibility and job security.
  • High performing culture that values relationships & individuality, where our leadership know you by name.
  • Generous referral bonuses when you refer your friends to work with us (up to $1000).
  • Discounts on accommodation across our network.
  • Discounts on private health insurance.
  • Access to our Employee Assistance Program.

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