Part-Time Night Auditor

4 weeks ago


Sydney, New South Wales, Australia Veriu Group Full time

We are Veriu Group, a leading Australian-owned hotel operator with a passion for connecting travellers to local authenticity.

Our brands, Punthill Apartment Hotels and Veriu Hotels & Suites, operate 25 hotels across Australia, with a goal to reach 80 hotels by 2030.

We're not just a hotel group - we're a community that values relationships, individuality, and growth. Our people are empowered to be themselves, making decisions, feeling supported, and accessing unlimited opportunities for growth.

As a Part-Time Night Auditor, you'll be part of a small team of genuine people, creating lasting memories and exceptional experiences for each guest. Your responsibilities will include:

  • Overseeing the front office, including complaint escalation and problem-solving, team management and training, rostering & timesheet approvals
  • Ensuring the front office provides a high level of guest services to guests at check-in, check-out, and during stay
  • Creating new ways to leave guests with a lasting memorable experience
  • Identifying new sales leads and encouraging the team to do the same
  • Managing emergency situations in a safe and professional manner
  • Building strong and authentic relationships with teammates and guests
  • Providing assistance in managing events/functions of the hotel
  • Supporting the Hotel Night Manager in higher-level hotel management and admin tasks

Benefits include:

  • National career growth opportunities
  • Accelerated development in hotel management or corporate areas
  • Comprehensive onboarding & ongoing support
  • The chance to join our Fast-Track Hotel Management Development program
  • Genuine flexibility and job security
  • High performing culture that values relationships & individuality
  • Generous referral bonuses
  • Discounts on accommodation and private health insurance
  • Access to our Employee Assistance Program

We're looking for adaptable, variety-loving individuals with an ownership mindset. The successful candidate must have:

  • Approved Australian working rights
  • First Aid Certificate (or be able to obtain before starting)
  • Responsible Service of Alcohol Certificate (or be able to obtain before starting)
  • Flexibility to work at variety of shifts throughout the week
  • Demonstrated experience leading a team with kindness to achieve outcomes
  • Demonstrated ability to problem solve and manage escalated complaints
  • High standards of attention to detail and communication skills
  • Experience in a customer service role

Located at the southern heel of the CBD, our hotel is surrounded by the city's hidden gems. With 144 keys, 24-hour gym, conferencing, and restaurant facilities, we offer a unique and exciting work environment.


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