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National Operations Director
2 months ago
We are seeking an experienced National Operations Manager to join our team at Grace Worldwide (Australia) Pty Limited. As a key member of our leadership team, you will be responsible for managing and developing national removal operations to ensure they work together as a unified team.
Key Responsibilities- Develop and implement operational budgets for each financial year in conjunction with the Regional General Manager.
- Plan and direct the development of an "Operational Standard of Service" which is implemented nationally.
- Work to develop continuous productivity improvements while ensuring cost control is maintained and customer service is delivered at the highest level.
- Develop and use effective tools to analyse and measure labour performance of transport and warehouse. Report to Branch Manager on additional or reduced labour trends due to service activity.
- Ensure regular and open communications with the company directors. Ensure weekly updates and reporting is on time and ensure all operational KPIs are met.
- Hold regular informative meetings with operational management to discuss the performance, results and development within their Region and keep informed Branch Managers and Regional General Managers on issues and outcomes within their branch/region.
- Develop and implement a standard KPI matrix with statistical data relating to performance for all branches with routine reporting periods.
- Have knowledge of and if necessary, provide support to customer's operational queries at all levels.
- Motivate, manage, discipline and control all staff who report to you to meet the requirements of all company policies and procedures.
- At least 5 years' experience in managing Removals Operations.
- Ability to work in a matrix team environment.
- Previous experience in contract negotiations and managing supply contracts.
- Ability to extract and analyse data and formulate data-based improvement plans.
- Excellent communication and interpersonal skills.
- Excellent organisational and leadership skills and the ability to prioritise, meet details and manage multiple tasks.
- Excellent computer skills including Word and Excel.
- Willingness to travel interstate.
- A competitive salary with a generous bonus scheme that rewards for great work.
- Flexible working arrangements – opportunity to Work from Home and on site or be incentivised to work on site only.
- The opportunity of career advancement through mentoring and our learning and development program.
- The opportunity to work with a great team in a dynamic fast paced environment.
- A fantastic employee reward and recognition program, as well as market leading employee benefits program, access to our confidential EAP wellness program, Perkbox, discount financial products, novated lease salary sacrifice and much more.
- Company paid training and personal development opportunities.
