Site Operations Manager

7 days ago

Sydney, New South Wales, Australia beBeeManager Full time US$144,000 - US$168,000
About the Position

As a pivotal member of our operations team, this role plays a crucial part in ensuring seamless day-to-day execution at assigned data center campuses. This position is accountable for managing a team of technicians and overseeing deliverables for the services group, including coordinating parts and labor dispatches, identifying opportunities for growth, new product requirements, materials planning, and problem management.

Working closely with senior-level hardware engineers, managers, and other engineering teams, this individual will help define, scope, and implement assigned projects within customer environments. The role requires exceptional coordination skills, enabling effective collaboration across technical, production, supply chain, and logistics organizations, while maintaining alignment with high-level strategy.

Key Responsibilities
  • Leads hiring, training, performance management, and retention processes to ensure personnel supporting business requirements are aligned and empowered.
  • Ensures all site personnel are trained and compliant with customer expectations, product support, and company policies.
  • Oversees cross-functional teams in delivering contracted services support, fostering a culture of excellence and accountability.
  • Cultivates a positive work environment, leading by example in establishing cultural tenets such as People First, Ownership Mentality, Quality, and Partnership.
  • Accountable for overall performance to achieve agreed-upon customer support SLAs and effectively communicates status, issues, problems, successes, and needs for the site.
  • Maintains daily relationships with customers at the site level, assisting Regional Managers with overall account management as needed.
  • Oversees site assessments, builds, transport, inventory, and deployments across the site.

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