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Team Leader
2 months ago
Mswa is seeking a highly skilled Team Leader to support our Client Engagement Team in delivering exceptional client service. As a key member of our team, you will be responsible for leading a team of Client Liaison Coordinators who connect clients with Mswa's services, guiding them through their NDIS journey.
Key Responsibilities- Team Leadership: Support your team to achieve individual and team Key Performance Indicators (KPIs).
- Caseload Management: Manage a small caseload of clients and allocate caseloads to team members.
- Referral Reporting: Monitor referral reporting against KPIs and identify opportunities for process and system improvements.
- Incident Resolution: Promptly resolve incidents or complaints to maintain high customer service standards.
- Team Leadership Experience: Proven experience in leading complex customer service teams.
- Mentorship Skills: Ability to mentor and develop team members.
- Customer Service Skills: Strong customer service skills with a passion for excellence.
- Priority Management: Ability to manage competing priorities and deadlines.
- NDIS Experience: Experience working with the NDIS or similar funding stream.
- NDIS Workers Screening Check: NDIS workers screening check (or willingness to obtain).
- Full Driving Licence: Full driving licence.
Mswa is a not-for-profit organisation dedicated to providing tailored care and support to individuals living with neurological conditions. We take pride in offering a wide range of services, including allied health/clinical support, in-home care, and high-support accommodation.
We offer generous salary packaging options, leave policies, discounts on major retailers, and an opportunity to do challenging and rewarding work every day. If you're passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
