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IT Support Specialist
2 months ago
We are seeking an enthusiastic and motivated individual to join our team as an IT Helpdesk Officer. This is an excellent opportunity for a recent graduate or someone studying an IT-related degree to gain valuable experience and develop their skills in a dynamic and supportive environment.
Key Responsibilities:
- Act as the first point of contact for internal customer support
- Log support requests and ensure Service Level Agreements (SLAs) are met
- Resolve tickets at the first point of contact where possible and escalate issues to appropriate team members
Requirements:
- Self-directed and motivated with excellent time management skills
- Recent graduate or in the process of studying an IT-related degree
- Genuine interest in the IT space and flexibility to adapt to change
- Sound written and verbal communication skills
- Intermediate to advanced MS Office ability
About the Company
West Technology has partnered with a construction industry company that is doing great things in the Sydney market. Led by a friendly and motivated management team, this is a great time to join this business.
About the Opportunity
This is an entry-level position that offers career progression and development opportunities. If you are looking for a challenging and rewarding role, please apply.