Senior Change Management Specialist

3 weeks ago

Sydney, New South Wales, Australia Engage Squared Full time
About Engage Squared

Engage Squared is a leading technology consultancy that empowers employees to enjoy work more by leveraging Microsoft tools to make work more productive, collaborative, and connected.

Job Title: Senior Change Management Consultant

We are seeking a Senior Change Management Consultant to join our team and support the growth of our Transformation and Change (Technology Adoption Change Management) practice.

Key Responsibilities:
  • Support the delivery of change and adoption projects, including conducting change impact assessments, training needs analysis, and developing user personas.
  • Develop and prepare change strategies, contributing to the development, leading, and supporting of activities designed to effect culture change and meet alignment objectives.
  • Create and tailor material such as videos, user guides, and awareness communications to engage stakeholders and promote change.
  • Deliver product-specific and scenario-based training virtually and in-person to ensure effective adoption.
  • Develop messaging and techniques to respond to resistance, improve change willingness, and emphasize benefits.
  • Participate in demos/roadshows at client sites in the lead-up to go-live or during launch.
  • Engage with end-users through analysis interviews, focus groups, and during launch phase at genius bars or floor walking.
  • Analyze and report on the effectiveness of change and adoption campaigns on end-users.
  • Stay abreast of product changes within the Microsoft ecosystem to support continued enhancement of our collateral and internal knowledge.
  • Contribute to internal innovation of our approach and deliverables.
  • Liaise with Project Managers through the project lifecycle and provide light-touch ownership of project resourcing and budget requirements.
Requirements:
  • Excellent experience writing and distributing communications both internally and with customers.
  • Working knowledge of Microsoft 365 applications, including Copilot, Viva Suite, Microsoft Teams, OneDrive, and SharePoint Online.
  • Understanding of PROSCI or similar change management methodologies.
  • Ability to engage with stakeholders, understanding business needs, running requirement workshops, and documenting requirements.
  • Experience facilitating training sessions and creating custom user training collateral.
  • Proven ability to work in a time-sensitive environment.
Certifications:
  • PROSCI certified (highly desirable)
  • Microsoft Adoption Specialist Certification (desirable)

We value inclusivity and diversity at Engage Squared. If you don't have everything we're asking for, but think you have the right skills and attitude to be great in this role, please reach out. We like to make our hiring decisions based on a combination of aptitude and passion, not just experience.

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