Technical Systems Specialist

2 days ago

Brisbane, Queensland, Australia beBeeSystem Full time $90,000 - $120,000

Role Overview

The Systems Analyst Support Officer plays a vital role in ensuring the seamless operation of software, hardware, and IT systems at the Wellness Centre. This position involves providing technical support, maintaining system integrity, and collaborating with stakeholders to resolve issues.

Duties:

  1. Maintaining and upgrading existing systems as required
  2. Troubleshooting technical issues to ensure minimal downtime
  3. Conducting risk mitigation planning to protect against potential threats
  4. Collaborating with all areas of the business to resolve Wellness Centre issues efficiently
  5. Developing and implementing system guidelines and manuals for organizational consistency
  6. Delivering training sessions and workshops on system processes to enhance staff understanding
  7. Regularly reviewing systems and generating reports on efficiencies and improvement areas

Required Skills and Qualifications:

  • Strong IT knowledge and skills
  • Excellent customer service skills, with a focus on delivering high-quality support
  • Critical thinking and problem-solving abilities to address complex technical issues
  • Effective negotiation and communication skills, both written and verbal
  • Intermediate computer skills, with advanced Excel capabilities
  • Excellent time management skills to prioritize tasks and meet deadlines
  • Ability to work collaboratively within a team environment and liaise with internal and external stakeholders

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