Regional Area Director

6 days ago


Bathurst, New South Wales, Australia My NRMA Full time

Job Overview

The Regional Area Director is accountable for the management and oversight of service providers within the Country Network. This network operates 24 hours a day, seven days a week, and demands a high level of strategic, commercial, and people leadership skills.

Key Responsibilities

  • Drive the future vision for the network to ensure service continuity, coverage, and sustainability.
  • Deliver a high customer experience and drive continuous improvement.
  • Mobilize a large and diverse field-based workforce safely and efficiently.
  • Ensure customer engagement aligns with the company's aspiration to be the number one provider of Roadside Assistance.

Requirements

  • Experience delivering outcomes aligned with the company values and culture.
  • Developed written and verbal communication skills.
  • High degree of organization and time management.
  • Previous leadership experience of a large field workforce.
  • Ability to monitor and drive performance improvements and achieve operational targets.

What's in it for you?

At the NRMA, we offer progressive flexibility, leave, and well-being benefits to balance all of life's priorities. You'll also receive travel discounts, complimentary myNRMA membership, and discounts on NRMA insurance products.

Our Culture

We're committed to building an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. This fuels our innovation, promotes flexible ways of working, and connects us closer to our members and the communities we serve.



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