Field Maintenance Technician

2 days ago

Melbourne, Victoria, Australia beBeeFieldMaintenance Full time $75,000 - $93,000

Equipment Maintenance Specialist

We are a dedicated team of professionals serving customers in various countries, who work together to make and sell some of the world's most loved drinks. Our global business helps our 2.1 million customers grow, and we constantly invest in exciting new products, innovative technologies, and fresh ideas.

The Equipment Services Team is responsible for installing and servicing equipment for valued customers. This includes installation, servicing, and preventative maintenance of equipment. As an Equipment Maintenance Specialist, you will support the Sales teams in driving revenue and growth by minimising equipment downtime.

A core element of our growth strategy rests on maintaining equipment. Your purpose as an Equipment Maintenance Specialist is to support our customer's needs for equipment service in a timely and professional manner.

  • Support the Sales teams to ensure equipment is serviced to meet service level agreements and maintain equipment to a high standard.
  • Always keep yourself, our customers, and consumers safe.
  • Provide the best possible customer service by completing all service calls using the 'My Jobs' app, accurate allocation of parts consumed, stocktake accuracy, participate in the roster to provide service to our customers during their opening times which includes some day, afternoon and weekend shifts.
  • Train, coach and develop other team members where necessary to assist individual and team technical skill sets and complete any project work allocated to you.
  • Provide operational feedback to the Field Service Manager where possible.

We are seeking a candidate with the following skills, experience and attributes:

  • Current unrestricted drivers licence
  • Experience in servicing machines preferred but not essential
  • Electrical Qualification - Desirable but not essential
  • Proven troubleshooting skills
  • Confident communication skills with all levels of stakeholders
  • Experience managing multiple priorities
  • Relationship management experience in particular working collaboratively and cross functionally
  • Agile and flexible in ways of working and ability to prioritise initiatives and resources
  • Punctual, self-motivated, and enthusiastic whilst working to deadlines
  • Excellent time management and organisational capabilities
  • Proficient in systems knowledge (e.g. SAP, MyApps, OSP, Microsoft suite)
  • Knowledge of Workplace Health & Safety
  • Parts management

Benefits:

We offer a competitive salary package, opportunities for career development and a positive working environment.

About Us:

We are a global organisation that produces some of the world's most loved drinks. We operate in various countries and have a diverse range of employees. We are committed to providing excellent customer service and ensuring the highest quality of our products.

What You Will Do:

You will be responsible for installing and servicing equipment for our customers. This includes installation, servicing and preventative maintenance of equipment. You will work closely with our Sales teams to drive revenue and growth by minimising equipment downtime.

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