Hotel Operations Director

1 day ago


Launceston, Tasmania, Australia Mantra Charles Hotel Full time
Accor Hotel Operations Director Opportunity

Salary: $85,000 - $110,000 per annum

About Us

As a world leader in the hotel industry, Accor has over 5,000 hotels across 110 countries. Our integrated hotel ecosystem offers a diverse range of luxury and high-end brands, mid-range and economic options, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.

Your Role

We are seeking an experienced Hotel Operations Director to lead our hotel operations team. As a key member of our leadership team, you will be responsible for guiding day-to-day operations, mentoring staff, collaborating with guests and contributing to roster planning and preparation.

Key Responsibilities
  • Lead and direct hotel operations teams to deliver exceptional guest experiences
  • Mentor and develop Front Office Teams to enhance their skills and growth within a supportive environment
  • Collaborate with guests to resolve any challenges that may arise, ensuring seamless communication and problem-solving
  • Contribute to roster planning and preparation to meet operational needs
Requirements
  • Demonstrated expertise in hotel operations, marked by a track record of leadership roles as a Team Leader, Supervisor or Manager
  • Knowledge of Sihot PMS is advantageous
  • Ability to multitask and thrive under pressure, fueled by exceptional organisational and time management skills
  • Masterful written and spoken communication skills
  • Flexible rotating schedule, including multiple locations, nights, weekends and public holidays
Benefits
  • ALL Heartist Membership - Enjoy discounts on worldwide accommodations and food & beverage
  • Family & Friends Discounts - Available on various accommodations, services and events for loved ones
  • Accor Live Limitless (ALL) Loyalty Program - Earn status and reward points on global stays
  • Learn Your Way - Access industry-leading training platforms, Accor Academy and Typsy, to support career development
  • Build Your Network - Grow your hospitality network worldwide among 300,000 Accor professionals
  • Worldwide Opportunities - Explore limitless career growth opportunities with over 400 hotels in the Pacific and 5,000 globally


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