Hotel Operations Director
1 day ago
Salary: $85,000 - $110,000 per annum
About UsAs a world leader in the hotel industry, Accor has over 5,000 hotels across 110 countries. Our integrated hotel ecosystem offers a diverse range of luxury and high-end brands, mid-range and economic options, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.
Your RoleWe are seeking an experienced Hotel Operations Director to lead our hotel operations team. As a key member of our leadership team, you will be responsible for guiding day-to-day operations, mentoring staff, collaborating with guests and contributing to roster planning and preparation.
Key Responsibilities- Lead and direct hotel operations teams to deliver exceptional guest experiences
- Mentor and develop Front Office Teams to enhance their skills and growth within a supportive environment
- Collaborate with guests to resolve any challenges that may arise, ensuring seamless communication and problem-solving
- Contribute to roster planning and preparation to meet operational needs
- Demonstrated expertise in hotel operations, marked by a track record of leadership roles as a Team Leader, Supervisor or Manager
- Knowledge of Sihot PMS is advantageous
- Ability to multitask and thrive under pressure, fueled by exceptional organisational and time management skills
- Masterful written and spoken communication skills
- Flexible rotating schedule, including multiple locations, nights, weekends and public holidays
- ALL Heartist Membership - Enjoy discounts on worldwide accommodations and food & beverage
- Family & Friends Discounts - Available on various accommodations, services and events for loved ones
- Accor Live Limitless (ALL) Loyalty Program - Earn status and reward points on global stays
- Learn Your Way - Access industry-leading training platforms, Accor Academy and Typsy, to support career development
- Build Your Network - Grow your hospitality network worldwide among 300,000 Accor professionals
- Worldwide Opportunities - Explore limitless career growth opportunities with over 400 hotels in the Pacific and 5,000 globally
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