Field Service Engineer, Queensland

4 weeks ago


South Townsville, Queensland, Australia AU21 Alcon Laboratories (Australia) Pty Ltd Company Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team in Queensland. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing Alcon surgical equipment to ensure optimal performance and customer satisfaction.

Key Responsibilities
  • Install new equipment and perform routine maintenance to prevent downtime and ensure smooth operation.
  • Diagnose and repair complex technical issues with Alcon surgical equipment, utilizing advanced troubleshooting skills and technical knowledge.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Collaborate with sales and marketing teams to promote Alcon Service Agreements and drive sales growth.
  • Stay up-to-date with the latest technical developments and advancements in ophthalmic equipment, ensuring expertise and knowledge to deliver high-quality service.
Requirements
  • Minimum of 3 years' experience in a customer-facing service environment, preferably in the medical device industry.
  • Advanced PC literacy and proficiency in computer networking.
  • Valid driver's license and ability to travel regularly, including interstate and international trips.
  • High level of commitment to detail and accuracy, with excellent problem-solving skills.
  • Customer management skills and ability to work effectively in a team environment.
Why Join Alcon?

As a Field Service Engineer with Alcon, you will have the opportunity to work with a global leader in eye care, driving innovation and excellence in the industry. You will be part of a collaborative and supportive team culture that values diversity and inclusion, with opportunities for career advancement and professional growth.



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