Field Service Engineer, Queensland

4 weeks ago


South Townsville, Queensland, Australia AU21 Alcon Laboratories (Australia) Pty Ltd Company Full time

Role Summary

As a Field Service Engineer with AU21 Alcon Laboratories (Australia) Pty Ltd Company, you will be responsible for delivering exceptional service to our customers by installing, maintaining, and repairing Alcon surgical equipment. This role requires strong technical skills, excellent customer management, and the ability to work independently in a fast-paced environment.

Key Responsibilities

  • Install new equipment in consultation with customers and sales teams.
  • Perform repairs, planned maintenance, and submit documentation on time.
  • Provide sales and marketing support as required.
  • Actively promote and sell Alcon Service Agreements.
  • Ensure adherence to quality and ISO standards.

Requirements

  • Certificate 3 in an Electronic related field or Biomedical Engineering qualifications.
  • Minimum 3 years field experience in a customer-facing service environment from the med-tech industry.
  • Experience with ophthalmic equipment highly desirable.
  • Advanced PC literacy and computer networking skills.
  • Valid driver's license and experience with electronic test equipment.
  • High level of commitment to detail and accuracy, and customer management skills.

Why Work with Us?

As a global leader in eye care, we offer a collaborative and supportive team culture that values diversity and inclusion. Enjoy a competitive compensation package and opportunities for career advancement. Make a meaningful difference in the lives of patients worldwide by contributing to cutting-edge advancements in eye health.



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