Dynamic Community Facilities Leader

1 week ago

City of Rockingham, Australia beBeeFacilities Full time $91,667 - $100,552
Job Overview

The ideal candidate for this role will lead a dynamic team in coordinating the day-to-day management and operations across built facilities, public spaces, shared use sites, and recreation spaces.

Key Responsibilities:
  • Develop innovative solutions to enhance customer experiences and implement cross-organisational initiatives and efficiencies that make a real difference to the community.
  • Lead high-performing teams with proven ability to set clear directions, empower staff, and coach team members.
  • Collaborate with diverse venue hirers, including community groups, schools, sporting clubs, commercial event organisers, and residents, to provide exceptional customer service via telephone, email, and face-to-face interactions.
Requirements:
  1. Relevant experience in booking operations, venue hire management, customer service administration, or similar customer-facing roles is essential.
  2. Demonstrated capacity to lead high-performing customer service teams, with proven ability to set clear directions, empower staff, and coach team members.
  3. A highly collaborative working style with exceptional relationship building and influencing skills suited to diverse venue hirers is necessary.
  4. Outstanding written and verbal communication skills with demonstrated ability to provide exceptional customer service are required.
  5. Capacity for systematic thinking with ability to analyse booking data, facility utilisation patterns, and customer feedback to identify improvement opportunities.
  6. Understanding of financial processes related to venue hire, including pricing structures, invoicing, payment processing, bond administration, and revenue reporting.
  7. Understanding of venue hire operations, including booking procedures, hire agreements, event coordination requirements, insurance, and compliance needs.
  8. Tertiary qualification in business administration, customer service, event management, hospitality, facility management, or related field OR equivalent experience in booking operations, venue hire management, or customer service coordination.
  9. Commitment to ongoing professional development and industry networking is desirable.
  10. Current Driver's Licence, Police Clearance, and First Aid Certificate.
  11. Ability to work flexible hours, including after hours and weekends, as venue hire operations require.

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