Computer Hardware Technician

2 weeks ago


Brisbane, Queensland, Australia beBeeSupport Full time $80,000 - $100,000
Desktop Support RoleJob Overview

The Desktop Support role is responsible for providing technical assistance and support to end-users within the organization's desktop computing environment.

Key Responsibilities
  • Hardware Support – Provide first and second-level support for hardware including terminals, receipt printers, barcode scanners, card readers, cash drawers, and peripherals.
  • Maintenance and Diagnostic Testing – Perform regular maintenance and diagnostic tests on systems to ensure proper functionality.
  • Troubleshooting and Resolution – Respond to support tickets, service calls, or on-site visits to diagnose and resolve hardware issues.
  • Vendor Collaboration – Collaborate with vendors or OEMs for repairs, warranties, and part replacements.
  • System Rollout and Configuration – Assist in the rollout and configuration of new systems and upgrades.
  • Documentation and Monitoring – Maintain detailed documentation of issues, troubleshooting steps, and resolutions. Monitor system performance and escalate recurring or complex issues.
  • Training and Inventory Management – Train staff on proper use and basic troubleshooting of hardware. Maintain inventory of hardware and replacement parts.


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