Strategic Client Partner

7 days ago

Sydney, New South Wales, Australia beBeeClient Full time $90,000 - $120,000
Account Manager

We are seeking a skilled Account Manager to join our growing Sales and Account Management team. This is a strategic, client-facing role responsible for managing, retaining, and growing a portfolio of existing clients.

The successful candidate will take full ownership of client relationships across all service lines, acting as the key point of contact to ensure ongoing satisfaction and identify opportunities to expand our services. You'll work closely with the Sales Director, Service Delivery Leads, and technical teams to ensure a structured, value-driven engagement model.

This role suits someone who is commercially minded, highly organized, and passionate about building long-term client partnerships. You'll need to be proactive in managing client health, spotting growth opportunities, and ensuring a consistently high standard of service delivery.

Key Responsibilities:

Account Ownership and Relationship Management
  • Serve as the primary point of contact for a portfolio of clients across multiple service lines
  • Build deep, trusted relationships by understanding client goals, challenges, and success metrics
  • Conduct regular check-ins, manage renewals, and track client health to ensure satisfaction and retention
  • Act as a client advocate internally, ensuring their needs are represented across delivery and support
Process Execution and Client Retention
  • Follow structured AM workflows including client engagement plans, cross-sell identification, and satisfaction follow-ups
  • Proactively identify at-risk accounts and take steps to mitigate issues and ensure retention
  • Use CRM tools to maintain accurate records, track interactions, and report on activity
  • Collaborate with delivery teams to ensure seamless handovers, strong communication, and service alignment
Growth Enablement and Commercial Support
  • Identify and pursue opportunities for account expansion based on client needs and service fit
  • Partner with the Sales Director and wider team to drive cross-sell and upsell conversations
  • Work closely with Marketing to tailor messaging and leverage content for client engagement
  • Provide feedback and insights from clients to help shape go-to-market and service strategy
Collaboration and Continuous Improvement
  • Work collaboratively with peers and leadership to improve processes and share best practices
  • Support the development of tools, templates, and resources that enhance the client experience
  • Stay informed on industry trends, service updates, and client context to add value in every interaction

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