IT Support Technician

2 weeks ago


Canberra, ACT, Australia beBeeTechnical Full time $100,000 - $120,000
Technical Support Specialist Role OverviewWe are looking for an enthusiastic and highly skilled Technical Support Specialist to provide technical assistance to end-users and clients.

We value dedication, teamwork, and a passion for delivering top-notch service. As a key member of our support team, you will be responsible for:

  • Providing prompt and professional technical support via phone, email, and ticketing systems;
  • Diagnosing, troubleshooting, and resolving Level 1 incidents related to hardware, software, network, and other technical issues;
  • Accurately documenting all user interactions and solutions within the ticketing system;
  • Escalating complex issues to higher-level teams in accordance with established protocols;
  • Collaborating with colleagues and vendors to resolve issues efficiently.
Required Skills and Qualifications
  • Troubleshooting Expertise: Strong knowledge of network, hardware, and software troubleshooting techniques;
  • Remote Support Tools: Experience with remote support tools;
  • IT Service Management: Familiarity with IT service management principles and practices;
  • Customer Service: Excellent communication skills and ability to empathize with non-technical users.
Benefits

This role offers a competitive compensation package, opportunities for growth and development, and a dynamic work environment that values collaboration and innovation.



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