Senior Program Manager

2 weeks ago

Toowoomba City, Australia Heritage and People's Choice Full time
About the Role

We are seeking a highly skilled Senior Program Manager to join our Technology & Transformation division as a Senior Program and Portfolio Risk Specialist. As a key member of our team, you will play a pivotal role in shaping the risk culture across our bank.

Key Responsibilities
  • Provide expert risk advice, oversight, and constructive challenge across the bank's diverse projects, ensuring alignment with our established project governance and operational risk management frameworks.
  • Ensure consistent project risk governance processes are implemented across programs and that portfolio and program-level risks are accurately reported to governance forums.
  • Collaborate with Program Directors and Project Managers to undertake risk profiling for programs and the overall portfolio, ensuring that risks are identified, managed, and reported effectively.
  • Review project risk registers to validate that risks are appropriately described, rated, and mitigated; and that risk backlogs are actively tracked and managed.
  • Lead efforts to increase the maturity of risk management practices across the project portfolio, promoting continuous improvement in risk awareness and mitigation strategies.
  • Advocate for and support risk accountability across the portfolio, ensuring projects take ownership of managing both delivery and delivered risks.
  • Develop and maintain risk awareness materials and deliver regular risk induction sessions for new project team members.
  • Escalate issues and incidents in accordance with the bank's operational risk management framework.
  • Provide support during audits and assurance reviews, ensuring that risk management practices comply with the operational risk framework and project governance requirements.
About You

We are looking for someone with at least 7 years' experience in project and portfolio risk management, preferably within financial services. You will have a deep understanding of risk frameworks, operational risk, project risk, and project governance in highly regulated environments such as banking. You will also have proven ability to engage with and influence senior leaders and stakeholders, promoting risk awareness and accountability.

You will have strong communication skills with the ability to present complex risk information clearly and persuasively to stakeholders. You will also be able to challenge and review project risk data to ensure robust risk management processes are in place.

About People First Bank

People First Bank is a leading mutual bank with over 700,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contract centre, and branches across five states. Our vision is 'To deliver positive change through banking', and we are committed to diversity and inclusion.

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