Remote Support Manager

2 days ago


Melbourne, Victoria, Australia beBeeSupport Full time US$130,000 - US$141,500
Remote Support Manager

We are developing innovative technology that enables healthcare providers to deliver better care to their patients.

Our platform integrates real-time imaging, robotics, and artificial intelligence to make precise and consistent interventions more accessible worldwide.

About the Role:
  • Provide exceptional remote support to healthcare providers and internal field teams via phone, video, and remote access tools.
  • Act as the primary point of contact for complex technical and clinical issues, ensuring timely resolutions.
  • Develop and standardize workflows for issue escalation and resolution processes.
Key Requirements:
  • Bachelor's degree in a relevant field such as Engineering or Biomedical Science.
  • Minimum 5 years of experience in medical device service and support with capital equipment.
  • Proven track record of resolving complex hardware and software issues remotely.
Preferred Qualifications:
  • Experience leading remote support teams and scaling support operations.
  • Relevant clinical experience, including understanding of basic anatomy and physiology.


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