
Remote Support Manager
2 days ago
We are developing innovative technology that enables healthcare providers to deliver better care to their patients.
Our platform integrates real-time imaging, robotics, and artificial intelligence to make precise and consistent interventions more accessible worldwide.
About the Role:- Provide exceptional remote support to healthcare providers and internal field teams via phone, video, and remote access tools.
- Act as the primary point of contact for complex technical and clinical issues, ensuring timely resolutions.
- Develop and standardize workflows for issue escalation and resolution processes.
- Bachelor's degree in a relevant field such as Engineering or Biomedical Science.
- Minimum 5 years of experience in medical device service and support with capital equipment.
- Proven track record of resolving complex hardware and software issues remotely.
- Experience leading remote support teams and scaling support operations.
- Relevant clinical experience, including understanding of basic anatomy and physiology.
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Melbourne, Victoria, Australia Remote Full timeHybrid Remote in Docklands, VIC, AustraliaJob Type:EmployeeJob Schedule:Flexible Schedule, Full-TimeExperiencedTravel Required:No specificationWe're sorry, the employer did not include education information for this job.We're sorry, the employer did not include salary information for this job.Unlimited or Flexible PTO, Career Development, Community...
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