
Learning Experience Designer
2 days ago
Sustainable, scalable and engaging learning experiences are crucial for achieving business goals. As a Learning & Development Specialist - Cx, you will design and develop world-class learning programs that accelerate speed to competency, uplift workforce capability and engagement.
The ideal candidate will have proven experience in high-level design, storyboard, and content development. They should be able to create a wide range of learning experiences, including e-learning, utilizing various tools such as Articulate 360.
A key responsibility will be to conduct robust discovery analysis to produce engaging and effective learning solutions that meet the needs of Xero's customer experience teams.
You will maintain learning programs, frameworks, systems, and resources to ensure they are effective, fit for purpose, and aligned with industry best practices.
Continuous improvement is essential, and you will analyze feedback and evaluations to drive action and enhance the learning experience.
This role requires creativity, resourcefulness, and a passion for designing awesome learning experiences that inspire and delight employees while elevating their skills and talents.
Key Responsibilities:- Design and develop learning experiences that accelerate speed to competency and uplift workforce capability and engagement.
- Conduct robust discovery analysis to produce engaging and effective learning solutions.
- Maintain learning programs, frameworks, systems, and resources to ensure effectiveness and alignment with industry best practices.
- Analyze feedback and evaluations to drive continuous improvement.
- Proven experience in high-level design, storyboard, and content development.
- Ability to create a wide range of learning experiences, including e-learning.
- Experience in assessing learning outcomes built into the learning (preferred).
- Resourcefulness and creativity in finding innovative solutions.
- Passion for designing awesome learning experiences that inspire and delight employees.
- High EQ: self-aware, self-regulated, motivated, and empathetic with great interpersonal skills.
- Xero values: be kind, embrace diversity in a psychologically safe workplace, voice your opinion while considering others.
Success Looks Like:
- Competent Xero CX team members who can find the knowledge they need.
- Prepared Xero CX team members to support new Xero products or business processes.
- A commitment to teamwork and assisting others.
- Design and development of world-leading learning experiences with highly scored feedback and impactful results on key business measures.
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