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Front Office Coordinator

3 weeks ago

City of Clarence, Australia beBeeFrontDesk Full time $61,158 - $80,573
Medical Receptionist Job

This role involves managing patient scheduling and coordination.

  • Main Responsibilities:
  • Manage patient appointments, schedules and other daily operations to ensure seamless day-to-day office performance
  • Provide prompt, polite and helpful customer service to patients by responding to inquiries and directing them to relevant resources when necessary
  • Maintain accurate records of provider schedules and patient information in our system
  • Answer phone calls, screen messages and provide necessary information to patients
  • Contact patients prior to scheduled appointments for confirmation purposes
  • Create new patient files, assemble charts and conduct demographic and insurance interviews with patients
  • Gather required signatures on consents and insurance forms from patients
  • Verify patient coverage with insurers
  • Ensure correct claims classification for payment accuracy
  • Support patients by addressing their concerns and guiding them towards relevant solutions