ICT Service Desk Expert

2 days ago

Canberra, ACT, Australia beBeeAdministation Full time $90,000 - $120,000
Job Role: ICT Service Desk Specialist

The role of the ICT Service Desk Specialist involves overseeing the upkeep, enhancement, and support of client ICT environments.


Key Responsibilities:
  • Provision of day-to-day system administration and support services for client systems, servers, and infrastructure.
  • Monitoring of system health, capacity, and performance utilizing relevant tools and dashboards.
  • Timely resolution of escalated service requests and incidents in accordance with established service level agreements.
  • Administration of Service Desks across various government networks with diverse sizes and classifications.
  • Ensure adherence to relevant service operation standards, service level agreements, and ITIL-based service management practices.
  • Participation in on-call and 24x7 support rosters as required.

Required Skills and Qualifications:
  • Experience supporting Microsoft technologies such as Windows Server 2016/2019/2022.
  • Experience working with virtualisation platforms (e.g. VMWare, Nutanix, Hyper-V).
  • Working knowledge of network fundamentals (e.g. TCP/IP, VPN, firewalls, routing/switching).
  • ITIL V3/4 Foundation Certification.
  • NV1 Security clearance (with ability to upgrade to NV2).
  • Capacity to methodically troubleshoot complex issues and communicate findings clearly.
  • Strong documentation and organisational skills.

Desirable Skills and Qualifications:
  • 2+ years' experience in a similar Systems Administration or IT support role.
  • Experience working with government ICT products, services, and programs.
  • Experience working with Redhat technologies (e.g. RHEL 7/8/9)
  • Familiarity with monitoring platforms (e.g. Elastic, SCOM).
  • Experience working with backup and DR solutions (e.g. HYCU, DPM, Veeam).

  • Service Desk Agent

    6 days ago

    Canberra, ACT, Australia Aurec Human Capital Group Full time

    We are seeking a motivated and customer-focused Level 1 Service Desk Officer to join a dynamic ICT team within the Federal Government.This role is the first point of contact for ICT support and plays a key part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable for this role.About the RoleYou...

  • Service Desk Agent

    7 days ago

    Canberra, ACT, Australia Aurec Human Capital Group Full time

    We are seeking a motivated and customer-focusedLevel 1 Service Desk Officerto join a dynamic ICT team within the Federal Government.This role is the first point of contact for ICT support and plays a key part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable for this role.About the RoleYou will...

  • Service Desk Agent

    1 week ago

    Canberra, ACT, Australia Aurec Human Capital Group Full time

    We are seeking a motivated and customer-focused Level 1 Service Desk Officer to join a dynamic ICT team within the Federal Government. This role is the first point of contact for ICT support and plays a key part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable for this role.About the RoleYou...

  • Service Desk Agent

    1 week ago

    Canberra, ACT, Australia Aurec Human Capital Group Full time

    We are seeking a motivated and customer-focused Level 1 Service Desk Officer to join a dynamic ICT team within the Federal Government. This role is the first point of contact for ICT support and plays a key part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable for this role.About the RoleYou...

  • Service Desk Agent

    5 days ago

    Canberra, ACT, Australia Skl Technology Full time

    SKL Technology is currently looking for a Service Desk Agent to work for a National Research client.Location: Canberra, ACT.Type: ContractLength: 12 months with extensionsWorking Environment: 3 days in office, 5 days preferableCitizenship: Australian Citizens onlyThis role involves speaking to both internal and external stakeholders via email and phone to...

  • Service Desk Agent

    1 week ago

    Canberra, ACT, Australia SKL Technology Full time

    SKL Technology is currently looking for a Service Desk Agent to work for a National Research client.Location: Canberra, ACT.Type: ContractLength: 12 months with extensionsWorking Environment: 3 days in office, 5 days preferableCitizenship: Australian Citizens onlyThis role involves speaking to both internal and external stakeholders via email and phone to...

  • ICT Service Desk Support

    1 week ago

    Canberra, ACT, Australia beBeeServiceDesk Full time $40,000 - $80,000

    ICT Support SpecialistWe are seeking a highly motivated and customer-focused ICT Support Specialist to join our dynamic team.About the RoleThis role is the first point of contact for ICT support, ensuring seamless technology experiences for users. The successful candidate will work closely with internal and external stakeholders, resolving first-level...

  • Junior Service Desk Analyst

    7 days ago

    Canberra, ACT, Australia A23 Full time

    Introduction:About A23a23 is an Australian owned Systems Integrator headquartered in Canberra.We provide specialist ICT services across diverse technologies and are recognised as a valued strategic partner for Government and private sector organisations.a23 has grown to become a prominent strategic partner, focused on servicing the needs of small to...

  • ICT Support Specialist

    6 days ago

    Canberra, ACT, Australia beBeeServiceDesk Full time $72,000 - $94,000

    Are you a customer-focused ICT professional seeking a new challenge?About the JobAs a Service Desk Officer, you will be the first point of contact for ICT support and play a key part in ensuring seamless technology experiences for users.You will work closely with internal and external stakeholders, resolving technical issues via phone, email, and service...

  • ICT Support Specialist

    3 days ago

    Canberra, ACT, Australia beBeeCustomer Full time $74,800 - $99,400

    Our organization is seeking a skilled Service Desk Agent to provide first-level technical support in a dynamic ICT environment.About the RoleThis opportunity allows for a customer-focused individual to work in an exciting, fast-paced setting providing phone, email, and service management tool support.Key Responsibilities:Act as the primary point of contact...