Customer Service Advocate
1 day ago
As a key member of our customer service team, you will be responsible for responding to enquiries from both internal and external sources.
This role involves a combination of phone-based support, email management, and general administrative tasks. You will be required to navigate multiple systems and tools to resolve customer issues efficiently.
- Handling inbound phone calls and emails from customers
- Providing high-quality customer service and support
- Completing operational administrative tasks as required
- Problem solving and complaints resolution
To excel in this position, you must possess exceptional customer focus, strong communication skills, and the ability to work effectively in a fast-paced environment. You will also need a positive attitude and a collaborative team spirit.
We offer a range of benefits that make us an attractive place to work, including opportunities for ongoing training and career development, as well as a supportive and inclusive team environment.
Key responsibilities include:
- Responding to customer enquiries in a timely and professional manner
- Providing solutions to customer problems and resolving complaints
- Maintaining accurate records and data entry
- Collaborating with colleagues to achieve team goals
If you are a motivated and customer-focused individual who is looking for a rewarding career opportunity, we encourage you to apply for this exciting role.
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